Résumé

EDUCATION

  • Bachelor of Science (with distinction) from Simon Fraser University in Burnaby, BC (2015)
    • School of Interactive Arts and Technology with a concentration in design
    • Breadth in the Computing Science faculty
  • Apple Certified Mac Technician from Apple Inc. in Cupertino, California (2014)

WORK EXPERIENCE

October 2017 – present : Eventbase Technology Inc.

  • Senior DevOps Engineer
    • Establish and improve processes for reliable code testing, artefact generation, and deployments
    • Assist engineering teams (backend, frontend, mobile, quality assurance) with issue diagnosis and troubleshooting
    • Manage IT staff and internal service delivery
  • DevOps Engineer
    • Build + maintain continuous integration + pipeline tooling (Jenkins)
    • Create microservice tools to resolve bottlenecks and reduce mundane tasks
    • Manage cloud (AWS, Azure, IBM Cloud) and local (VMware ESXi / vSphere, FreeNAS) infrastructure for cost optimization and reliability
    • Write and maintain automation to manage infrastructure at scale (using tools like Ansible, Helm,Terraform, and Kubernetes)
  • IT Systems
    • Responsible for the day to day operations of Eventbase’s corporate network, fleet of Macs + mobile work stations, servers, and other infrastructure
    • Member of DevOps team: the group that plans, automates, builds and maintains the cloud infrastructure powering our mobile apps and development tools
    • Provide friendly and timely IT support to colleagues whenever needed in a fast-paced office environment (macOS, Linux, and Windows)

November 2020 – August 2021 : Unity Technologies Inc.

  • Software Developer (DevOps + CI/CD)
    • Build + maintain continuous integration + pipeline tooling (Jenkins, GitHub, proprietary)
    • Build + maintain infrastructure in Google Cloud (GCP) and AWS
    • Prepare and package tooling and applications using container technology (Docker)
    • Write and maintain automation to manage infrastructure at scale (using tools like Terraform, Helm + Kubernetes)

September 2011 – October 2017 : Apple Inc.

  • Genius
    • Provided exceptional after-sale service, troubleshooting and advice to owners of Apple products at the Genius Bar
    • Supported various third-party software and hardware in the Apple ecosystem, and remained up to date on the wider technology landscape
    • Triage, organization and completion of Mac, iOS device and accessory repairs in the in-store repair room
  • Leader on the Floor Experience (March 2017  – August 2017)
    • Helped manage a complex sales and service team including scheduling adjustments, resolving conflict and providing constructive feedback
    • Addressed customer and employee escalations
    • Identified opportunities to develop team and improve business

April 2007 – Present : Quacktacular Media (sole proprietor)

  • Creative media work for small businesses, individuals and corporations
    • Web / graphic design, photography and development of web-applications
    • Creation of promotional material: brochures, posters, business cards
  • Customer service and administrative experience
    • Assessing needs, establishing scope and meeting client expectations
    • Explaining complex technology in clear terms